{"id":141507,"date":"2021-02-02T13:30:02","date_gmt":"2021-02-02T13:30:02","guid":{"rendered":"https:\/\/devopspro.lt\/?page_id=141507"},"modified":"2021-03-18T18:23:47","modified_gmt":"2021-03-18T18:23:47","slug":"debbie-levitt","status":"publish","type":"page","link":"https:\/\/devopspro.lt\/debbie-levitt\/","title":{"rendered":"Debbie Levitt"},"content":{"rendered":"

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Easter Offer: Get 3 For 2 tickets here!<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” next_background_color=”#1e1e1e” disabled_on=”on|off|off” _builder_version=”3.29.3″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,255,255,0)” background_color_gradient_end=”rgba(0,0,0,0.85)” background_color_gradient_type=”radial” background_color_gradient_end_position=”75%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/devopspro.lt\/wp-content\/uploads\/2018\/11\/other_header-min.jpg” custom_margin=”|||” custom_margin_tablet=”|0px||0px” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”50px||50px||true|false” custom_padding_tablet=”35px||35px|0px|true|false” custom_padding_phone=”40px||40px||true|false” top_divider_color=”#00112b” top_divider_height=”163px” top_divider_flip=”vertical” bottom_divider_style=”asymmetric2″ bottom_divider_height=”90px” bottom_divider_flip=”horizontal” global_module=”138112″ saved_tabs=”all”][et_pb_row _builder_version=”3.29.3″][et_pb_column type=”4_4″ _builder_version=”3.29.3″][et_pb_text _builder_version=”4.4.2″ header_font=”Exo 2|800|||||||” header_text_color=”#ffffff” header_font_size=”40px” custom_margin=”||0px||false|false”]<\/p>\n

DevOps Pro Europe 2021<\/span>
\nHYBRID EDITION<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.4.2″ text_text_color=”#ffffff” text_font_size=”16px” custom_padding=”||12px|||” animation_style=”fade” animation_delay=”50ms” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone”]<\/p>\n

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May 11-13<\/p>\n<\/div>\n

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Vilnius and Online<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”3.29.3″ background_color=”#1e1e1e” custom_padding=”30px|||||” custom_padding_tablet=”30px||||false|false” custom_padding_phone=”0px||||false|false”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.4.2″ background_color=”#000000″ width_tablet=”100%” width_phone=”” width_last_edited=”on|tablet” max_width=”850px” custom_padding=”0px|0px|0px|0px|false|true”][et_pb_column type=”2_5″ _builder_version=”3.29.3″][et_pb_image src=”https:\/\/devopspro.lt\/wp-content\/uploads\/2021\/02\/Debbie_Levitt_500x500_round.png” align=”center” _builder_version=”4.4.2″ max_width=”85%” custom_padding=”||0px||false|false”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”3.29.3″][et_pb_text _builder_version=”4.8.2″ header_text_color=”#fcb814″ custom_margin=”35px|||||” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” animation_style=”fade” header_text_align_tablet=”” header_text_align_phone=”center” header_text_align_last_edited=”on|phone”]<\/p>\n

Debbie Levitt<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.4.2″ text_text_color=”#ffffff” text_font_size=”16px” custom_padding=”||12px|||” animation_style=”fade” animation_delay=”50ms” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone”]Positon:\u00a0<\/strong>CXO<\/p>\n

Company:\u00a0<\/span><\/strong>Delta CX<\/p>\n

Country:\u00a0<\/span><\/strong>Italy<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|tablet” _builder_version=”4.0.9″ background_color=”#2b2b2b” width_tablet=”100%” width_phone=”” width_last_edited=”on|tablet” max_width=”850px” max_width_tablet=”850px” max_width_phone=”” max_width_last_edited=”on|tablet” custom_padding=”30px|46px|30px|46px|false|true” custom_padding_tablet=”|30px||30px|true|true” custom_padding_phone=”|20px||20px|false|true” border_radii=”off|||3px|3px”][et_pb_column type=”4_4″ _builder_version=”3.29.3″][et_pb_text _builder_version=”4.0.9″ text_font=”|600|||||||” text_text_color=”#ffffff” text_font_size=”22px” header_font=”|600|||||||” header_text_align=”left” header_text_color=”#002258″ custom_margin=”||5px|0px” custom_padding=”10px|||” animation_style=”fade” animation_delay=”100ms”]<\/p>\n

Biography<\/p>\n

[\/et_pb_text][et_pb_divider divider_weight=”3px” _builder_version=”3.15″ height=”5px” custom_margin=”0px||0px|” custom_padding=”0px||0px|”][\/et_pb_divider][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”16px” custom_padding=”15px|||” animation_style=”fade” animation_delay=”150ms”]<\/p>\n

Debbie Levitt, CXO of Delta CX, has been a CX and UX strategist, researcher, architect, and trainer since the 1990s. Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Silicon Valley startups, and companies you\u2019d know that she\u2019s not allowed to name. Clients have given her the nickname, \u201cMary Poppins,\u201d because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.<\/p>\n

Her 2019 \u201cDelta CX\u201d book and training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences.<\/p>\n

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Keynote<\/p>\n

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Improving Agility by Using Customers\u2019 Definitions of \u201cQuality\u201d and \u201cDone\u201d<\/h1>\n

[\/et_pb_text][et_pb_divider divider_weight=”3px” _builder_version=”3.15″ height=”5px” custom_margin=”0px||0px|” custom_padding=”0px||0px|”][\/et_pb_divider][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”16px” custom_padding=”15px|||” animation_style=”fade” animation_delay=”150ms”]<\/p>\n

\u201cQuality\u201d\u2026 velocity, productivity, and efficiency? Improved performance? Few or no bugs? Meets stakeholder requirements? \u201cDone\u201d\u2026 we did what we planned? Fits business objectives? Coded, tested, documented, and deployable?<\/p>\n

Remember our customers? The people paying our salaries? Their satisfaction is supposed to be our *highest* priority. But we fall in love with assumptions about users. We burn weeks coding, testing, merging, and releasing product guesses. We move to the next project, and are interrupted later when we learn that customers aren\u2019t finding much value or quality in that last release. Guessing, assuming, and being reactive aren\u2019t Agile or Lean. Six Sigma would be ashamed of you.<\/p>\n

You ignored the customers\u2019 definitions of \u201cquality\u201d and \u201cdone\u201d when you built and deployed features you *knew* wouldn\u2019t be right for customers. Someone called garbage \u201cdone,\u201d shipped it, and claimed we\u2019ll \u201cfix it later.\u201d Not Agile or Lean!<\/p>\n

\u201cArchitecting for customers\u2019 needs and tasks\u201d and \u201cbeing Agile\u201d shouldn\u2019t be the polar opposites they often are now. No matter what an Agile coach, scrum master, or stakeholder decides, the customer decides what is \u201cquality,\u201d \u201cdone,\u201d and \u201cgood enough.\u201d<\/p>\n

In this session, you\u2019ll learn why \u201cDesign thinking,\u201d \u201cLean UX,\u201d \u201cempathy,\u201d and other trendy shortcuts work against user satisfaction. Learn how to change processes to improve agility, eliminate some Lean waste, and produce better customer outcomes.<\/p>\n

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Session Keywords<\/p>\n

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<\/p>\n
🔑<\/span> Agile <\/div>\n

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🔑<\/span> Lean <\/div>\n

<\/p>\n

🔑<\/span> Customer Satisfaction <\/div>\n

<\/div>\n

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DevOps Pro Europe 2021 ONLINE EDITION May 11-13 Online Debbie Levitt Positon:\u00a0CXO Company:\u00a0Delta CX Country:\u00a0Italy Biography Debbie Levitt, CXO of Delta CX, has been a CX and UX strategist, researcher, architect, and trainer since the 1990s. Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Silicon Valley startups, and companies you\u2019d know that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"yoast_head":"\nDebbie Levitt - DevOps Pro Europe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devopspro.lt\/debbie-levitt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Debbie Levitt - DevOps Pro Europe\" \/>\n<meta property=\"og:description\" content=\"DevOps Pro Europe 2021 ONLINE EDITION May 11-13 Online Debbie Levitt Positon:\u00a0CXO Company:\u00a0Delta CX Country:\u00a0Italy Biography Debbie Levitt, CXO of Delta CX, has been a CX and UX strategist, researcher, architect, and trainer since the 1990s. 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